Refund Policy

Scope

This policy covers the Starter and Professional digital editions of AI Workflow System supplied by Xiaoyu He (何晓宇), trading as Praximint. Purchases are not currently open. These are one-time digital purchases, not subscriptions; there is no recurring charge to cancel.

Report a product or delivery problem

If files are missing, unreadable, the wrong edition, or materially different from their description, contact 614517030@qq.com. We will investigate the issue and arrange the correct files, a remedy for the defect, or a refund where appropriate. You do not lose applicable consumer remedies merely because you downloaded the product.

For duplicate charges or a paid order with no delivery, include the receipt or order reference so the transaction can be located. Do not send full card numbers, passwords or identity documents.

Requesting a refund

Email 614517030@qq.com with your order reference, purchase email, edition, purchase date and the reason for the request. Describe any delivery or product issue. We will review the request and communicate the outcome; a request is not automatically approved.

For orders processed by Paddle, you can also request help directly through Paddle buyer support or your receipt. Paddle handles the payment refund under its Refund Policy and buyer terms. This payment route applies only if your actual receipt identifies Paddle.

Eligibility and timing

Applicable consumer law and your payment reseller’s terms determine withdrawal rights and deadlines. Paddle’s policy includes regional rules and a discretionary review window of 14 days; that window is not an unconditional refund guarantee. Consult the policy linked above for your transaction. We do not apply a blanket “no refunds” rule to defective products or override mandatory rights.

Contact us promptly when a problem occurs. If a refund is approved, processing and bank posting times depend on the payment provider and your payment method; we cannot promise an exact arrival date.

After a refund

Following a full refund, stop using the refunded edition and delete its copies, except records you are legally entitled or required to retain. A refund for one edition does not cancel a separate valid purchase. For questions about this policy, contact 614517030@qq.com.